My code won't redeem

First, two quick checks that solve most cases:

• Is the account registered in the same country as the card?
• Are you typing the code exactly, including dashes, with no spaces?

Then tell us

Open the order in your account and choose Code not working?. Tell us what the redeem screen said, word for word. A screenshot helps.

What we do

We look the code up with our supplier, usually the same day. If it's faulty we either send a replacement code or put the money in your Gemworks wallet, whichever you prefer.

Claims are covered for 30 days after purchase. See the Loot Guarantee for the full rules.